Refund and Returns Policy for VacuumItUWin

Effective Date: December 10, 2024

At VacuumItUWin, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return policy that allows you to return products for a refund or exchange, subject to the conditions outlined in this policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition and packaging.
  • The product must not have been used, altered, or damaged.
  • You must initiate the return within 30 days from the date of delivery.

Certain items are non-returnable, including:

  • Products that are opened and used (unless defective).
  • Personalized or custom items.
  • Gift cards or vouchers.

2. How to Return an Item

To start a return, follow these steps:

  1. Contact Us:
    Reach out to our customer service team at info@vacumituwin.com or call (508) 362-6406 to notify us of your intent to return the product. Please include your order number and the reason for the return.

  2. Return Authorization:
    Once your return request is approved, we will provide you with a Return Authorization (RA) number. This number must be included with the returned item.

  3. Return Shipping:
    You are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

  4. Processing the Return:
    After we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is accepted, we will process your refund or exchange.

3. Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Processing Time:
Refunds typically take 7-10 business days to process once the return is approved. Your financial institution may take additional time to post the refund to your account.

4. Exchanges

If you would like to exchange an item for a different product, please contact us to arrange the exchange. We will help you place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and offer you a full refund or replacement, including covering return shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products, unless defective.
  • Custom or personalized products.
  • Gift cards and vouchers.